In short: saved places and trip history stay on your device. When you plan a trip, the request and starting location are processed by our service and routing providers. The Ownway app uses pseudonymous product analytics and application-error reporting to help us understand and improve the app. The website uses aggregate, cookie-free audience and performance measurement only when we enable it. We do not sell personal information, show third-party ads, or track you across other companies’ apps and websites.
1. Information We Process
Route requests and results
When you plan a trip, we process the text you submit, your starting coordinates, requested destination, desired stops, route preferences, and the resulting places and routes. This information is needed to interpret the request, locate places, calculate routes, return alternatives, prevent abuse, enforce usage limits, and briefly cache duplicate results.
Anonymous identity and service records
Ownway creates an anonymous service identity so it can authenticate route requests and associate usage limits and subscription access with the correct installation. Our backend may store an anonymous user identifier, cryptographic request and network-address hashes, route results, provider-usage counts, request state, error codes, timestamps, and subscription-entitlement records. Ownway does not require your name, email address, or phone number to plan a route.
Location
With your permission, Ownway uses your device location to start a route from where you are. Your starting coordinates are sent to our planning service when you submit a trip request. If you activate Waze Companion, Ownway uses background location and an on-device geofence during the active trip to detect arrival at a stop and prepare the next leg. Ownway does not use background location unless you enable this feature and grant the required permission.
Voice input
If you use voice input, the speech-recognition service provided by your device processes microphone audio to produce text. On iOS this is Apple speech recognition. On Android, Ownway uses Android speech recognition and is configured to support Google's speech service. Recognition may use network processing depending on your device, language, downloaded speech models, and system settings. Ownway receives the recognized text in the input field. We do not operate a separate audio-recording service or intentionally retain microphone recordings. If you submit the recognized text, it is processed as a route request as described above.
Information stored on your device
Ownway stores trip history, saved routes, Home and Work addresses, voice-input language, onboarding status, active Waze Companion state, local notification state, and the anonymous authentication session on your device. Home and Work addresses are sent to the planning service only when you use them in a trip request.
Purchases and subscriptions
Apple processes purchases made through the App Store, and Google processes purchases made through Google Play. RevenueCat processes subscription identifiers, receipts or transaction information, entitlement status, product information, and limited device or technical information so Ownway can display offers, verify paid access, restore purchases, and synchronize route allowances. We do not receive your full payment-card number from Apple or Google.
Notifications
If you allow notifications, Ownway may schedule local reminders for an eligible subscription trial and may notify you when the next Waze leg is ready. These reminders are generated on your device. Delivery is controlled by iOS or Android and cannot be guaranteed.
App analytics and diagnostics
Ownway uses PostHog for product analytics and application-error reporting. Analytics begins when the app opens and is associated with Ownway’s anonymous service identifier rather than your name, email address, or phone number. PostHog may process event timestamps; app installation, update, open, active, and background events; screen names; onboarding activity; route-planning status, timing, retry, error, and result-count information; route-option, save, and navigation-handoff activity; rating-prompt activity; paywall, purchase, and restore activity, including product, package, price, and currency information; app version and build; device model, operating system, locale, time zone, and screen dimensions; session and device identifiers; network information and approximate location derived from the network address; and exception or error details.
We use this information to measure feature adoption and conversion, understand where users encounter difficulty, diagnose failures, and improve Ownway. We configure app analytics not to capture touch interactions or session replays. Our custom analytics events do not include your route-request text, saved-place content, place names, or precise starting, destination, or waypoint coordinates. We do not use PostHog for advertising or to track you across other companies’ apps or websites.
Support and website information
If you contact us, we receive the email address, message, attachments, and other information you choose to provide. The Ownway website, including product, editorial, and legal pages, is hosted by Vercel. Vercel may process network and request information needed to host, secure, and deliver the website.
When website measurement is enabled, Vercel Web Analytics records aggregate page views. We do not send a custom App Store click event. Data points may include the event time, page URL or route, filtered query parameters, referring page, approximate location derived from the request, browser, operating system, and device type. Vercel Speed Insights records website-performance data such as the route, network speed, browser, device type, operating system, country, Web Vitals, and related attribution. Vercel states that these measurement data points are not tied to an individual visitor or IP address and do not use third-party cookies to reconstruct browsing across websites.
2. How We Use Information
- provide route interpretation, place discovery, route calculation, previews, alternatives, and navigation handoff;
- provide voice input, saved-place shortcuts, route history, subscription access, local reminders, and Waze Companion;
- authenticate requests, enforce monthly and short-term limits, prevent fraud and provider-billing abuse, and protect the Service;
- cache duplicate route results for a short period, diagnose failures, maintain the Service, and respond to support requests;
- measure app usage, feature adoption, subscription conversion, and application reliability so we can understand and improve Ownway;
- understand aggregate website readership, referrals, and website performance when measurement is enabled; and
- comply with legal obligations and enforce our Terms of Use.
3. Service Providers
We use the following providers to operate Ownway. They process information under their own terms and privacy notices:
- Supabase, for anonymous authentication, database storage, and server functions: Privacy Policy.
- OpenAI, to interpret the route request and produce a structured itinerary: Privacy Policy. OpenAI states that API inputs and outputs are not used to train its models by default.
- Google, for Google Play distribution, purchases and review flows; Google Maps display on Android; Android speech recognition; and geocoding, place search, place details such as ratings when requested, and road-route calculation: Privacy Policy.
- Apple, for App Store distribution, purchases, Apple Maps display, speech recognition, location and notification frameworks, and device services: Privacy Policy.
- RevenueCat, for paywalls, subscription management, transaction validation, and entitlement status: Privacy Policy.
- PostHog, for pseudonymous app product analytics and application-error reporting using PostHog Cloud’s European Union hosting: Privacy Policy.
- Vercel, for hosting, securing, delivering, measuring aggregate readership on, and monitoring the performance of the Ownway website: Privacy Notice, Web Analytics Privacy, and Speed Insights Privacy.
If you choose to open a trip in Apple Maps, Google Maps, or Waze, the selected navigation provider receives the route coordinates and waypoints needed for the handoff. Your use of that app is governed by its own privacy policy and settings.
4. How We Share Information
We disclose information to the providers listed above only as needed to provide, secure, bill for, analyze, improve, and support the Service. We may also disclose information when required by law, to respond to lawful requests, to enforce our agreements, to investigate misuse, or to protect users, Dvain Solutions, providers, or others. If the Service or our business is transferred, relevant information may be transferred subject to applicable law.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising, and Ownway does not contain third-party advertising or tracking technologies used to follow you across other companies’ apps or websites.
5. Retention and Deletion
Local information remains on your device until you clear it in Settings, delete Ownway data, or remove the app, subject to operating-system behavior and backups you control. Server-side route and usage records are retained only as reasonably needed to provide caching, usage limits, security, support, accounting, and legal compliance. Provider retention is governed by each provider’s policies and our applicable service settings.
You can use Settings → Privacy & Data → Delete my data to delete Ownway’s server-side route records, entitlement records, and anonymous identity, clear trip history and saved places from the device, and reset the app’s local PostHog analytics identity for future activity. This in-app action does not by itself delete analytics events PostHog previously received. Contact us if you want to request access to or deletion of previously collected analytics information. Records that providers must retain independently for legal, fraud-prevention, accounting, or transaction purposes may remain under their policies. Deleting Ownway data does not cancel an App Store or Google Play subscription.
6. Your Choices and Rights
- Decline or change microphone, speech-recognition, location, background-location, and notification permissions in your iOS or Android system settings.
- Clear trip history or saved Home and Work addresses separately in Ownway Settings.
- Delete Ownway data from the app or contact us for help with an access, correction, deletion, restriction, portability, or objection request where applicable.
- Contact us to object to app analytics processing or request access to or deletion of analytics information associated with your anonymous Ownway identity where applicable.
- Manage or cancel subscriptions through your Apple Account or Google Play subscription settings, according to where you purchased.
- Use our Privacy Choices page for direct instructions.
7. Legal Bases for Processing
Where the laws of the European Economic Area, United Kingdom, Switzerland, or another jurisdiction require a legal basis, we process information as necessary to provide the Service you request and perform our agreement with you; with your consent for optional device permissions; for our legitimate interests in securing, maintaining, preventing abuse of, and improving the Service where those interests are not overridden by your rights; and to comply with legal obligations.
8. International Processing
We and our providers may process information in countries other than the country where you live, including the United States and countries where our providers operate. Where required, transfers are supported by legally recognized safeguards.
9. Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information, including encrypted network transport, authenticated requests, restricted backend access, and hashed network identifiers used for abuse prevention. No transmission or storage system is completely secure, and we cannot guarantee absolute security.
10. Children
Ownway is not directed to children under 13 or the minimum age required by local law, and we do not knowingly collect personal information from children below that age. Contact us if you believe a child has provided personal information so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy as the Service or applicable law changes. We will post the revised policy here and change the effective date. Where required, we will provide additional notice.
12. Contact
For privacy questions or requests, contact Dvain Solutions at dvainsolutions@gmail.com. Depending on where you live, you may also have the right to complain to your local data-protection authority.